China is allowing visa-free travel with more countries. Because of this, more international travelers are arriving at Shenzhen Metro’s airport station. Language is now very important. Traditional translation tools do not work well in loud places. Human translators cost too much. To solve this, CEOLED DISPLAY worked with Shenzhen Metro Group for over five months. They made a multilingual smart service terminal with a transparent OLED screen.
Multilingual Smart Customer Service Terminal with Translation Display
This terminal uses transparent screen technology. It was made by CEOLED DISPLAY and Shenzhen Metro Group. It is the first one in China’s rail system. It shows real-time translation and understands different ways of speaking. Passengers can use it easily.
The screen is see-through. This lets people talk face-to-face. At the same time, they can read translated subtitles. The terminal has noise-reduction tech. This helps it understand speech in loud metro stations.
It supports ten languages. These include Chinese, English, German, Japanese, Korean, French, Russian, and Spanish. People can speak in their own language. The terminal answers in the same language. This helps passengers get clear and fast replies. The transparent screen gives an interactive and easy-to-use experience.
Easy to Use Double-sided Transparent Display Translation Terminal
This terminal is simple to use. Passengers face the camera. No matter what language they choose, the translated words show up in Chinese for the staff. The staff replies in Chinese. The passenger sees the answer in their own language.
If too many words appear on the screen, the staff can say “Clear conversation” or tap the “Clear conversation” icon. This removes the old messages. The transparent screen helps people understand each other quickly and clearly.
Helping Foreign Travelers
“This real-time translation is very helpful. It works for any language. You can talk easily,” said one passenger during testing. Both staff and passengers gave good feedback. Many people are excited about the full launch.
Passengers like the transparent screen. It looks modern and clean. The double-sided screen lets people talk clearly. It also gives a high-quality and smooth experience.
Smart Customer Service Mode
The terminal also works without staff. This saves workers time and helps service run without stopping. Every passenger can get help at any time.
It also uses the Shenzhen Metro mascot “Tiebao” as a virtual assistant. Many foreign passengers liked this idea. A German traveler said, “Nice, very nice!” The transparent display makes the service simple and smooth for all users.
Many Uses for the Transparent Display Terminal
This terminal gives a new way to help people with language needs in smart transport. It can be used at airports, border checkpoints, and other places. It is useful when real-time translation or staff-free service is needed.
The transparent display can also be used in other areas like tourism, shopping, and public service. The simple and easy screen makes it good for many types of customer service.
CEOLED DISPLAY will keep working to make the terminal even better. It will also use this screen technology to help more industries grow with smart tools and digital services.
