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From intent to impact: an international pattern From intent to impact: an international pattern

Policy

Government intent and service delivery don’t always connect early enough, and even when they do, alignment can waver during delivery. At the Public Design...

From intent to impact: an international pattern

Policy

When public bodies design policies and services, they aren’t just creating new systems, things or transactions. They’re fundamentally shaping the interfaces and relationships between...

From intent to impact: an international pattern

Policy

When international teams from Colombia, Canada, India, Peru, and the UK gathered for the Public Design Conference in September 2025, as part of the...

From intent to impact: an international pattern

Policy

At the end of each planning year, I always find myself asking the same question: what has actually changed? Have we simply been busy?...