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All posts tagged "Healthcare"

Horatio’s Founders Built a CX Powerhouse. Healthcare Was the Hardest Problem They Wanted Next.

Technology

Horatio’s Founders Built a CX Powerhouse. Healthcare Was the Hardest Problem They Wanted Next.

Share Share Share Share Email In 2018, when Jose Herrera, Alex Ross, and Jared Karson started Horatio, healthcare wasn’t the plan. The three Columbia...

adminFebruary 5, 2026

Operational Drift in Healthcare: How Small Workflow Gaps Become Big Experience Risks

Technology

Operational Drift in Healthcare: How Small Workflow Gaps Become Big Experience Risks

Share Share Share Share Email In complex healthcare systems, misalignment rarely happens all at once. More often, it emerges quietly as small workflow gaps...

adminDecember 31, 2025